FAQ

FOR MEDICINE RELATED INQUIRY 

You may click here to received professional consultation from us! (from 9.00am - 7.00pm daily)

ORDERING

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, no. We start to process your order as soon as we receive it, therefore you will not be able to cancel or make changes to your order. 

WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

If an item you have ordered becomes unavailable or out of stock, you will be notified via email or phone call from our customer care center. 

HOW DO I KNOW IF MY ORDER WAS RECEIVED?

After you place an order, you will receive an email from us with your order number and order details. This Order Confirmation email will contain the order number and order details. Once your order has been fullfilled, packed and delivered out by our warehouse, you will then receive an Order Shipped email which contains the delivery details and tracking information.
Alternatively, you can log in to your Wellings account and check your Order History. 

HOW CAN I TRACK WHERE IS MY ORDER? 

You can check your order by typing your order number in Track My Orders

ARE THE SAME PRODUCTS OFFERED ONLINE AVAILABLE IN STORES?

We are unable to guarantee that the same products will be available both online and in stores. The physical stores will have a wider range of products that online store may not carry.

CAN I ORDER FROM SABAH, SARAWAK OR OTHER COUNTRY (INDONESIA, SINGAPORE) ? 

If you are area other than Penisular Malaysia, you may click here, and our friendly staff are ready to assist you for your ordering. (from 9am - 6pm daily) 

PROMOTION

PROMO TYPE 

1. BUY 1 FREE 1

Buy 1 item at its regular retail price and get a second item of equal or lesser value for free

  1. Select Buy 1 Free 1 options at variants column;
  2. Buy 1 Free 1 items are usually on the same product unless stated otherwise;
  3. Free item cannot be exchanged for cash;
  4. This offer is only valid during said promotional period;
  5. If a customer returns any of the items within the buy 1 get 1 free offer they must also return the free item;
  6. Wellings reserve the right to cancel this promotion at any time without prior notice.

 

2. BUY 2 FREE 1
Buy 2 items at its regular retail price and get a third item of equal or lesser value for free
  1. Select Buy 2 Free 1 options at variants column;
  2. Buy 2 Free 1 items are usually on the same product unless stated otherwise;
  3. Free item cannot be exchanged for cash;
  4. This offer is only valid during said promotional period;
  5. If a customer returns any of the items within the buy 2 get 1 free offer they must also return the free item;
  6. Wellings reserve the right to cancel this promotion at any time without prior notice.

 3. BUY 3 FREE 1

Buy 3 items at its regular retail price and get a forth item of equal or lesser value for free

  1. Select Buy 3 Free 1 options at variants column;
  2. Buy 3 Free 1 items are usually on the same product unless stated otherwise;
  3. Free item cannot be exchanged for cash;
  4. This offer is only valid during said promotional period;
  5. If a customer returns any of the items within the buy 3 get 1 free offer they must also return the free item;
  6. Wellings reserve the right to cancel this promotion at any time without prior notice.

 3. BUY 4 FREE 1

Buy 4 items at its regular retail price and get a forth item of equal or lesser value for free

  1. Select Buy 4 Free 1 options at variants column;
  2. Buy 4 Free 1 items are usually on the same product unless stated otherwise;
  3. Free item cannot be exchanged for cash;
  4. This offer is only valid during said promotional period;
  5. If a customer returns any of the items within the buy 4 get 1 free offer they must also return the free item;
  6. Wellings reserve the right to cancel this promotion at any time without prior notice.

 4. GIFT WITH PURCHASE (GWP or FREE GIFTS) 

GWP (Gift With Purchase) promotion offered a free gift after certain amount of purchase

  1. Promotional period for promotional free gift please refer campaign text copy (Facebook, Instagram, printed Catalogue), while stocks last;
  2. During promotional periods, all purchases with a qualifying spend will be eligible to receive the appropriate free gifts. Free gifts are only redeemable on the same day of purchase, at the same store of purchase, or same online order of purchase, limited to 1 free gift per transaction;
  3. All free gifts are: subject to availability on a first-come, first-served basis, while stocks last, non-transferable and there are no cash alternatives. No part of the gift is exchangeable for cash or any other gift;
  4. This offer cannot be applied to previous purchase;
  5. Wellings is the promoter of the free gift and reserves the right to alter, amend or foreclose this offer without prior notice in the event that unforeseen circumstances make this unavoidable.

 

PAYMENT

HOW DO I PAY FOR MY ORDER?

Wellings Pharmacy Sdn. Bhd. accepts payment via Visa and MasterCard credit card, FPX and online banking. All the payment transaction is supported by iPay88 (M) Sdn Bhd. iPay88 is the safest and award-winning online payment gateway that facilitates e-commerce merchants' online store in Malaysia to process online transactions.

WHAT INFORMATION DO YOU REQUIRE FOR CREDIT CARD?

You will be asked for your credit card number, the expiry date, and the CVV number when you place an order. A CVV number "Card Verification Value" is 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit cards. Wellings Pharmacy will not hold any of the credit card details as the information will be encrypted and processed by iPay88.

WHAT SECURITY CHECKS ARE IN PLACE TO MAKE SURE MY PURCHASE IS VALID?

All credit cardholders are subject to authorisation by the credit card company. If the company refuses to or does not for any reason authorise payment then we will not be able to accept your order.

CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?

Not at this moment.

YOUR PROTECTION

HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?

We take your privacy and security very seriously. Please read our Privacy Policy for further details.

HOW SAFE IS SHOPPING ON WELLINGS PHARMACY E-STORE ?

We realise the importance of securely storing any information that you provide. Wellings Pharmacy maintains its position on never taking privacy and security matters lightly. Our site uses high-level SSL encryption technology and the most advanced security software currently available for online transactions. You can rest assured that your information is safe with us.

WELLINGS ELITE MEMBERSHIP

Hi there, if you are interested in this part, you must be one of our ELITE family, we're sorry to say that we are still trying our very best to link up ELITE membership with our E-store. Stay tuned!